BILLING QUESTIONS:

1. What are my payment options?

Ahiida® currently accepts Master Card, Visa. We also accept bank transfer and off-Line transactions.

SHIPPING QUESTIONS:

2. Where does Ahiida® ship to?

Ahiida® provides a world-wide delivery service.

3. How long will it take to ship my order?

In-stock items are usually shipped within 2 business days after credit cards are verified and authorized, or bank transfers are cleared. The package should arrive within 3-5 business days for International orders, depending on custom release.

Australian order will take 1-2 days for delivery.

Note: It is important to provide "complete" billing and shipping information with complete contact details to avoid a possible delay in the delivery of your package.

Note: We do not deliver to P.O Box addresses.

Note: We do not offer weekend or holiday delivery services.

Back Orders

If an item is not available at the time of purchase, Ahiida® will notify the customer by email.

4. What are your shipping rates?

International Shipping rates are AUD$50.00 for a 0.5kg parcel and AUD$15.00 for Australian deliverers.

Note: that shipping costs will not be reimbursed if you cancel your order before you receive your package.

For Wholesale orders, contact us at (+61 2 9750 0641) or .

5. Can I ship to multiple addresses?

No, but you can place separate orders for each address.

6. What is the difference between shipping and a billing address?

Your shipping address is where you would like us to deliver your order. Your billing address is the same address as that of the credit card you used to place your order.

7. Can you save my billing and shipping information so I don’t have to enter it each time I place an order?

If you are a registered member at Ahiida®.com, we can store your billing and shipping information to ensure faster checkout. To register, go to my account page. Please note though that we do not store credit card information.

EXCHANGE/ RETURN POLICY:

8. Do you accept returns?

We will accept returns, provided that you a copy of receipt and the item is returned within 21days of purchase in its original condition unworn, unwashed, and with all swing tags/labels still attached.

Notes: Shipping and 15% Handling charges are non-refundable. If you return a product on which duty and tax has been paid, Ahiida® will not refund such duty or taxes.

9. What is your exchange policy?

Only items that have been purchased from this website can be exchanged.

Please return the item within 21 days of purchase with a copy of receipt. All exchanges MUST be in its original condition unworn, unwashed, and with all swing tags/labels still attached.

Note: However, an item which has been soiled, mishandled, laundered or abused will be returned to the purchaser. No credit will be issued and the purchaser will be charged for the return shipment and she/he will forfeit all claims.

10. Where do I send exchanges / returns to?

All Exchange / Return Merchandise must be mailed in a sealed insured package to:

Ahiida® Pty Ltd – Head Office
1247 Canterbury Rd,
Punchbowl NSW 2196
Sydney, Australia

You will be notified via email once your return/exchange has been received and a credit or exchange has been processed.

CANCELING OR CHANGING ORDER:

11. How do I modify or cancel my order?

We can cancel your order as long as it hasn't been shipped yet. Once an order has been placed, we are unable to modify it. The order must first be cancelled, and then a new order placed.

MORE QUESTIONS:

12. Do you have a catalogue?

Unfortunately, we do not offer print catalogues at this time.

13. How can I receive emails about special offers, web sales and new arrivals?

Simple. The option to sign up for our email list is offered throughout our website and you can also email your contact info to .

14. Is there a size chart to help me choose the right size swimsuit for me?

Yes. Please view our size chart for reference and if still unsure, please email us your chest and hip measurements and we will recommend your correct size.

15. What's the best way to take care of my Ahiida® Burqini® Swimsuit?

All our swimsuits come with garment care tags which have instructions to help you preserve your suit. Please read them carefully.

REMEMBER!

16. Product Availability

Our colours are always changing, therefore if you see a swimsuit that you just absolutely love, get it fast. It may not be available the next time you visit.

17. Privacy

Ahiida® cares about your privacy and so we will never sell or give your information to any other party.

MORE QUESTIONS?

Send us a line at info@ahiida.com